Human Resources Management of Kwik-Fit Financial Services Term Paper

Human Resources Management of Kwik-Fit Financial Services - Term Paper Example The call center contacted the highly probable people in the list and sold the insurance policies and other financial services to these people. This model was successful initially and continued to improve until the time when the company was taken over by Ford. Though the value of the company went up when this was again subsequently taken over by another venture capital group, there was no change in the downward trend that has started. This has arisen primarily because, the call centers are human-centric and a dissatisfied and unhappy staff does not augur well for the company. The number of people who work in the company for a longer stint slowly comes down as the company started to lose ground. The company was on the verge of growth. As a matter of fact, the company was one of the call centers established in the region and had about 850 employees on its rolls. The employees found themselves de-motivated due to a number of take-overs that has been happening in the company and a number of grievances that were not given a hearing. The annual staff turnover in the company was at around 52% and a vacancy rate that was well over 21%. Naturally, with such large turnover and vacancy rates the company had started doing badly and the company was financially falling down2. The business model of the company was simple. The probable leads list come from their own company Kwik-Fit Auto center from which the best of the probe are picked up and they are followed up from the call center. The large scale vacancy and the large turnover of the staff both compounded the problem at the call center and started to bring the company down to the red. The human resource turn over in the company happens because of large scale unhappiness over the working of the company and the people do not fancy working in the company anymore. Of course, the pay does matter. But it is more often the working methods and the environment that compounds the issue and accelerates human turnovers in the company.  

Comparative youth justice Essay Example | Topics and Well Written Essays - 1000 words

Comparative youth justice - Essay Example Despite their naivety, initially children were treated and punished in the same way as their adult counterparts irrespective of their crime but gradually the criminal justice system was introduced to reforms that ensured an alternate protocol to deal with child crime. Tracing the history of youth justice system, In 1933, The Children and Young Persons Act (1933, Sec. 44(1)) was introduced which said, ‘Every court in dealing with a child or young person who is brought before it, either as an offender or otherwise, shall have regard to the welfare of the child or young person and shall in a proper case take steps for removing him from undesirable surroundings, and for securing that proper provision is made for his education and training’. Since then there have been amendments and changes to this act. Later acts, for example, The Children and Young Persons Act of 1969 (1969, Sec. 43 (1)) gave a more of a welfare spin to youth justice but the question arises that should the young ones be punished for their crimes (which they might have committed in adolescence and immaturity)? People have different perspectives over this, some say that they should be forgiven and sent to rehabilitation centres while others are of a view that they should be punished so they learn their lesson and never repeat the mistake again. Surprisingly, it has been observed that first timers who have been punished for their crime tend to become second time offenders. This might be associated to the severity of the punishment that consequently makes the young so revengeful of the society. The next logical inquisitions that pop up include, is custody/punishment an expensive way of making bad people worse? Does the locking up of children work? Statistics show that around 2203 children are in custody in England and Wales and most of them are imprisoned for non-violent offences so does it add up to be logical to imprison a child for a non-violent crime when they can be rehabilitated in the community? Locking someone in prison is usually for individuals who are harm to community. The premise of taking a child into custody is a thought that suggests that they are a hazard to society. Children tend to wallow, all their lives in a complex that they were not worthy enough to be forgiven and given another chance. These disturbing thoughts make them so hateful of the society that they begin to think that no matter what they do, they will land up in a prison anyway. According to Morse (2010, Sec. 6), in his report to the ministry of justice, such thoughts make it easier for these children to go back to crime thus they end up being second time offenders. Although all of them do have a potential to have a good life again but once they get into a prison such is the urge of reoffending that they are likely to be engaged the cycle of getting in and out of prison for life. According to Wark (2010), some young offenders were interviewed during a research and it came out that tho se children have now become worst than before. A child who was given a custodial sentence at the age of 12 for robbing off people to buy drugs, is now a maniac to society, he was expelled thrice from school after that then became a rebel. He began fighting on streets, spitting at teachers, threw chairs at fellow students and started smoking, he has become an angry rebellious child who is not acceptable anywhere and the already highlighted non-acceptance has